Virtual Data Room Support

You can reset your password yourself — just click the “Forgot password” link on the ShareVault login page. Enter your email address, and we will send you an email containing a password reset link, valid for one hour. To reset your password, just click the link within one hour and follow the instructions. NOTE: You must remain at the same IP address when requesting a new password. If your IP address changes, or if you wait more than an hour to click the password reset link, you can click the “Forgot password” link again and start the process over.

Your login ID is simply your email address. If you have multiple email addresses, be sure to use the one to which the ShareVault invitation was sent. You may have also defined a login alias, but if you have forgotten that, you can always login with your email address. Once you login, click on the “preferences” tab to check your login alias.

You can provide the following information to your IT department if they have any questions:

• ShareVault Reader is a simple, fast and lightweight document reader app that allows secure viewing and printing of documents downloaded from ShareVault.
• ShareVault provides Information Rights Management (IRM) functionality via an encrypted PDF file format called SVPDF.
• To open SVDPF files, users must be logged-in to ShareVault, and have current rights to open the documents.
• ShareVault Reader Installers are available as MSI (Windows) or PKG (Mac). The appropriate installer is automatically provided to ShareVault users as needed, and are also available for download below:
   ShareVault Reader for Windows (ShareVaultReader.msi)
   ShareVault Reader for Mac (ShareVaultReader.dmg)
• By default, running the ShareVault Reader installer for Windows does not require Administrator privileges on the user’s computer.

Yes, if you have the rights to download documents (some documents are view-only). Select a tag or group of tags, then select the documents that you want to download using shift+select or ctrl+click (⌘+click on a Mac) to select multiple files. You can use “Select All” button to select all files within the selected tag(s). Then click the batch download icon (). The selected documents will be zipped, and you can save the zip file to your computer. The zip file will contain folders based on your tag structure. At a later time, you can publish the zip file to another ShareVault and the structure from your original ShareVault will be recreated in your new ShareVault.

Your ShareVault Administrator may not have granted you permission to view the documents. If you would like to request permission to certain documents, please contact your ShareVault Administrator. If you don’t have the Administrator’s contact information, please click on the “Help” tab and then click on the Support Hotline button. The Administrator’s contact information will be listed above the ShareVault Support contact information.

Your ShareVault Administrator may not have granted you the right to print the document. If you would like to request the right to print documents, please contact your ShareVault Administrator to get the permission to print. If you don’t have the Administrator’s contact information, please click the “Help” tab and then click on the Support Hotline button. The Administrator’s contact information will be listed above the ShareVault Support contact information.

Your ShareVault Administrator may not have granted you the right to copy/paste text from the document. Please contact your ShareVault Administrator. If you don’t have the Administrator’s contact information, please click the “Help” tab and then click on the Support Hotline button. The Administrator’s contact information will be listed above the ShareVault Support contact information.

Your ShareVault Administrator may not have granted you the right to save the document. If you would like to request the right to save documents, please contact your ShareVault Administrator. If you don’t have the Administrator’s contact information, please click the “Help” tab and then click on the Support Hotline button. The Administrator’s contact information will be listed above the ShareVault Support contact information.

Your ShareVault Administrator might have blocked screenshots for the document you are viewing. If you are using ShareVault Reader and you try to take a screenshot or share your screen with another person, the result will be that documents that have been protected against screenshots will be blacked-out (grayed-out on a mac) within the ShareVault Reader window. If you would like to change this behavior, please contact your ShareVault Administrator. If you don’t have the Administrator’s contact information, please click the “Help” tab and then click on the Support Hotline button. The Administrator’s contact information will be listed above the ShareVault Support contact information.

ShareVault is regularly tested on recent versions of the following browsers:

• Google Chrome for Windows and Mac
• Mozilla FireFox for Windows and Mac
• Microsoft Edge for Windows and Mac (version 79+)
• Safari for Mac